A private-hire operator's licence rests on safeguarding, DBS checks, booking records and a fleet of drivers whose documents all expire on different dates. TaxiGuard tracks every renewal, generates the policies the DfT Statutory Standards expect, trains your drivers, and gives you a public safeguarding trust mark — so a licensing visit finds you ready, not scrambling.
Since 2020 the rules put safeguarding at the heart of taxi licensing, enforced through the one sanction that ends a business: losing the licence. The duties are recurring and deadline-driven — exactly what slips through the cracks.
Councils are directed to require safeguarding training, enhanced DBS with both barred lists, and the DBS Update Service so drivers can be re-checked every six months. Operators must keep a register of booking/dispatch staff and show they pose no risk.
Every booking must be logged — times, hirer, driver, vehicle, fare — kept for months and produced for inspection on demand. Persistent breach of operator conditions puts the operator's licence at risk.
Refusals and revocations are now shared on a national register; in-vehicle CCTV makes you a data controller with signage, retention and privacy duties; and the Equality Act protects assistance-dog and wheelchair users.
The same platform that scans, generates, tracks and trains across the Friam family — set up for a private-hire fleet and its drivers.
One dashboard for every driver's DBS (and 6-monthly update-service status), safeguarding-training expiry, badge, MOT and insurance dates — with automated nudges before anything lapses. The recurring pain that justifies the whole product.
The safeguarding policy, staff fit-and-proper register, data-protection/CCTV policy, accessibility policy and booking-record-retention policy the Statutory Standards and your council conditions expect — e-signed with an audit trail.
Short, quiz-checked safeguarding, data-protection and awareness modules for your drivers — bundled in, instead of paying per learner per course, with certificates and completion tracking.
We scan your website and listings for the gaps a licensing officer looks for — operator licence displayed, complaints route, accessibility and privacy information — and tell you exactly what to fix.
A public verification page and embeddable badge showing your firm is safeguarding-trained and compliance-current — a genuine first in an empty trust-signal niche, and useful evidence when bidding for school, NHS or contract work.
Employed and owner-drivers side by side, team roles for booking staff, and one place for the records an inspection asks for — without a dispatch-system rebuild or a per-driver bill that punishes growth.
TaxiGuard is built for licensed private-hire and taxi operators — the booking firms with drivers, back-office staff and an operator's licence to protect. Dispatch software runs your bookings; council systems run the authority's workflow; neither keeps your compliance current. We arrive operator-first, with a free scan, off public licensing and company data — no procurement cycle.
TaxiGuard provides compliance tools and content; it is not a licensing authority and does not provide legal advice. Licence conditions vary between the 263 licensing authorities; DBS, safeguarding-training and record-keeping requirements follow the DfT Statutory Standards and your council's conditions. Generated policies, training and renewal tracking help you meet and evidence those requirements — they support, but do not replace, your own responsibility and your authority's rules.